Shipping policy

📦 Ooft Industries Shipping Policy

🚚 Where We Ship

We deliver to most areas across Australia. Please check our delivery information on the website to confirm that your location is eligible. If you are outside our regular delivery zones, contact us directly to discuss possible alternatives.

⏱ Dispatch & Delivery Timeframes

  • We aim to dispatch all orders within 48 hours of receiving payment, unless otherwise stated.

  • Delivery estimates are provided by our couriers and are not guaranteed.

  • Orders may take longer during sales, holidays, or high-volume periods.

📬 Delivery Methods

We use reliable carriers such as Australia Post, Direct Freight, and other reputable freight companies.

Deliveries may go to:

  • Your nominated street address;

  • A collection point (e.g. post office or depot) if no one is available at the time of delivery.

📝 Signature or Authority to Leave (ATL)

  • By default, your order will be delivered with Authority to Leave (ATL), meaning the courier can leave the package unattended at your address.

  • Couriers are not required to knock, ring the doorbell, or obtain a signature.

  • Once the parcel is left under ATL, it is considered delivered and we are not liable for loss, theft, or damage after that point.

Want to Sign for Your Package?

If you require a signature on delivery, you must:

  1. Place your order as normal;

  2. Immediately contact us via email or phone;

  3. Include your order number and a request for "Signature on Delivery".

If we do not receive this request, your order will proceed with ATL as the default method.

💡 Risk & Ownership

  • Risk transfers to you once your package is delivered to the address you provided.

  • Ownership of the goods only transfers once full payment has been received.

🔁 Delivery Delays or Issues

  • We are not responsible for delays caused by courier issues, incorrect delivery information, or events beyond our control (e.g. natural disasters, strikes, pandemics).

  • If your item is significantly delayed or lost in transit, please contact us so we can assist with a resolution.

📨 Contact

Ooft Industries
Phone: 0449 932 689
Email: ooft@ooftindustries.com

Last updated: 24 July 2025